Frequently Asked Questions♥
What is your Jewelry made out of?♥
Almost all of my jewelry is made with polymer clay. A special kind of clay you can harden when placed into the oven.
What kind of designs do you do?♥
I mainly make sweet foods, and cutesy custom charms just for YOU. =]
How do you make my jewelry?♥
Everything is handmade with my very own two hands. I put a lot of love and care into everything I make; each necklace I make is special to me. So take care of them!
Why doesn't my jewelry look like the picture?♥
My jewelry is handcrafted and each item is different. No two items are exactly the same! Also, Colors/Images may vary because of the settings on your computer.
Is your jewelry fragile?♥
They're pretty sturdy, but if not properly taken care of, they will break. They undergo a process called "blanching". It makes the item more sturdy. Please do not try to purposely bend the jewelry or twist it. It will break.
What's this shiny stuff on my necklace?♥
The "shiny stuff" on your necklace, is a glaze that I paint onto it so nothing will get onto your necklace and stick.
What can't i do with this kind of jewelry?♥
Since I put a glossy glaze onto all of my jewelry, you can not get it wet. if you do, the glaze will come off, and it'll look ugly. :]
My necklace broke! Can i get my money back?♥
This close to never happens, but if it DOES happen, sadly to say, I give no refunds. I make sure that your necklace is pretty sturdy, so if it breaks, I'm not responsible. Please make sure you take good care of your jewelry. If it arrives in the mail broken, please take pictures, and we will definitely work something out.
Where do you ship to?♥
We currently ship within the United States. If you live outside of the Unites States, please email me at [email protected], and we'll work something out =]
Have you gotten my money in the mail yet??♥
Check the Pending Purchases link under the Ordering/Purchases tab. There will be a list of people who I'm still waiting on the money to be received. Once i receive your money, your name will be removed from the list, and i will send out your jewelry. I am NOT responsible for anything once the package is out of my hands, and in the post office's care. I am also not responsible for any money being lost in the mail. If anything has happened please email me at [email protected], and we will discuss it.
I haven't gotten my package yet!! is something wrong?♥
Please allow up to a maximum of 4-5 weeks(U.S.) for your item to ship. Also, keep in mind we can't be held responsible for packages that are lost, stolen, or damaged while in transit. This doesn't occur often, but can happen rarely.
Questions or problems? Please email me at [email protected]
Happy shopping! ♥